​This Privacy Policy describes how www.kaylacollingwood.com ("we", "our", or "us") collects, uses, and protects your personal information when you visit or interact with our website.

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1. Information We Collect

We may collect both personal and non-personal information in the following ways:

• a. Information you provide directly:

  • Name, email address, mailing address, and other contact details

  • Payment information when you make a purchase or booking

  • Comments, feedback, reviews, and other communication

• b. Information collected automatically:

  • Internet Protocol (IP) address

  • Browser type and device information

  • Pages visited, time spent on pages, and interactions (via analytics tools)

  • Connection data and browsing behaviour

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2. Why We Collect Your Information

We collect this information to:

• Provide and operate our services

• Process orders and manage bookings

• Offer customer support

• Send service updates and promotional messages (only if you opt-in)

• Improve our site and services through analytics

• Comply with applicable laws and regulations

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3. Data Storage and Security

Our website is hosted on the Wix.com platform. Your data may be stored through Wix’s data storage, databases, and general applications. They store your data on secure servers behind a firewall.

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If you make a purchase, payment data is processed through secure payment gateways that comply with PCI-DSS standards, ensuring your credit card information is handled securely.

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4. Communications

We may contact you to:

• Confirm purchases or bookings

• Resolve issues or respond to inquiries

• Share updates about our services

• Send occasional promotional emails (if you’ve opted in)

• You can unsubscribe from marketing communications at any time using the link provided in the email or by contacting us directly.

 

5. Your Data Rights (GDPR compliance)

You have the right to:

• Access, correct, or delete your personal data

• Withdraw your consent for data processing

• Object to certain types of data use

• Request data portability

 

To exercise these rights, contact us at contact@kaylacollingwood.com.

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6. Cookies and Tracking Tools

We may use cookies or similar technologies to enhance user experience and analyse site traffic. You can manage your cookie preferences through your browser settings.

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7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted here with the updated date. We encourage you to review this page periodically.

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8. Contact Us

If you have any questions, concerns, or would like to make a data request, please contact:
📧 contact@kaylacollingwood.com